Domestic Return of Packages in China
1) Explanation of Return Types within China
- Returned items due to third-party logistics provider’s operational failure: Packages rejected by the third-party logistics provider due to damage found during operation; Oversized or overweight packages; Packages that cannot be exported due to incorrect postal codes in the recipient’s address.
- Packages returned due to security check failure: Packages returned by postal or airport security checks.
- Customs inspection returned items: Parcels containing restricted items that have been returned by customs.
2) Logistics Shipping Fee Refund Standard
- Returned items due to failed operations by third-party logistics providers: full refund of shipping fees.
- If a package is returned because it fails to pass security checks (such as postal or aviation security checks), the shipping fee will be fully refunded. For returns that occur after aviation security checks, neither the shipping fee nor the registration fee will be refunded.
- In case goods are confiscated or destroyed due to failure in security inspection or customs clearance, the shipping fee will not be refunded, and no compensation will be provided for the loss of goods.
3) Handling of Returned Items in the Domestic Segment of China
- Returned items due to failed operations by third-party logistics providers: The logistics provider will contact our company offline to arrange for return. The items will be returned to our company through the pick-up driver, domestic express delivery, or other logistics methods. The shipping fee paid by the customer will be fully refunded to the 1688order account balance. If the logistics provider incurs return fees, the customer will need to bear them.
- Air security inspection returned items: The logistics provider will contact our company offline and return the items to our company through the pick-up driver, domestic express delivery, or other logistics methods. The shipping fee paid by the customer will be fully refunded to the 1688 order account balance. If the logistics provider incurs return fees, the customer will need to bear them.
- Customs inspection returned items: Returned to our company by the pick-up driver, domestic express delivery, or other logistics methods. The shipping fee paid by the customer will be fully refunded to the 1688 order account balance. If the logistics provider incurs return fees, the customer will need to bear them.
4) Commonly returned items due to security checks or customs inspections
1) Hazardous and dangerous goods as stipulated by the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), relevant laws and regulations, government departments or organizations, goods prohibited from import by the laws and regulations of the destination country, and goods subject to embargo or restricted transport. For more regulations, please refer to “Restrictions on Inbound and Outbound Goods“
2) The following are the restricted items commonly returned by security checks or customs, as compiled by third-party logistics providers. If your package containing the following items is returned, you may mix other ordinary items (such as unbranded clothing) with your restricted items according to your shipping restrictions, or ship the restricted items separately, or choose other shipping channels to attempt delivery. However, there is still a small probability that the items may be detected again by customs, resulting in return, fine, destruction, or confiscation, and you will need to bear the losses incurred thereby on your own.
| Category | Common Items Rejected by Security or Customs |
|---|
| Liquids | Products that contain liquid, sprays, toner, makeup remover, facial toner, sheet masks, ballpoint pens, nail glue, and other liquids |
| Magnetic Items | Car phone holders, fridge magnets, compasses, items with magnets, etc. |
| Powders | Powder makeup, loose powder, pressed powder, and other powder-like substances |
| Creams / Pastes | Eyeshadow, blush, lipstick, mascara, car wax, soap, cream‑type products, etc. |
| Electronics | Items with batteries, motors, or electronics; electronic products, electrical items, motorized toys, etc. |
| Food, Plants & Animal Products | Tea, instant noodles, bamboo products, wood products, etc. |
| Medicine & Medical Supplies | All medicines |
| Other | 1. Pumps, hydraulic or pneumatic products, inflatable balls
2. Toys shaped like knives, swords, or guns; controlled knives, items that look like knives
3. Fake money, currency, audio/video items (CDs, DVDs)
4. Dried flowers, candles, incense, and other flammable items |
In international logistics and transportation, there are strict restrictions on relevant item types. After the status of the goods you ordered reaches “purchased”, for goods with mailing restrictions or situations where delivery to certain regions is not possible, we will use the “prohibited” icon to indicate this.
Kind reminder:
If you understand the characteristics of the goods and the shipping restrictions, for goods with shipping restrictions, you can contact online customer service to verify with the logistics provider whether the shipping restrictions can be lifted. However, after the shipping restrictions are lifted, you will need to bear the customs risks for shipping on your own.
Goods purchased in China must comply with the laws and regulations of the People’s Republic of China and be goods permitted for import by the state. The relevant laws and regulations are as follows:
The revised “List of Articles Prohibited from Importation and Exportation of the People’s Republic of China” and “List of Articles Restricted from Importation and Exportation of the People’s Republic of China” are hereby promulgated and shall come into force as of March 1, 1993. The “Announcement of the General Administration of Customs of the People’s Republic of China on Promulgating the Lists of Articles Prohibited and Restricted from Importation and Exportation” promulgated by this Administration on November 1, 1987 shall be repealed simultaneously.
List of Articles Prohibited from Import and Export by the People’s Republic of China
I. Prohibited Articles for Entry
- Various weapons, simulated weapons, ammunition, and explosive items;
- Counterfeit currency and counterfeit securities;
- Printed matter, films, photographs, records, movies, audio tapes, video tapes, laser discs, computer storage media, and other items that are harmful to China’s politics, economy, culture, and morality;
- Various highly toxic poisons;
- Opium, , , , and other addictive narcotics and psychotropic substances;
- Animals, plants, and their products carrying dangerous germs, pests, and other harmful organisms;
- Foods, drugs, or other items that are harmful to human and animal health, originate from epidemic areas, or can otherwise spread diseases.
II. Items Prohibited from Leaving the Country
- All items included in the scope of prohibited entry;
- Manuscripts, printed materials, films, photographs, records, movies, audio tapes, video tapes, laser discs, computer storage media, and other items whose content involves state secrets;
- Precious cultural relics and other cultural items prohibited from leaving the country;
- Endangered and precious animals, plants (including specimens), their seeds, and propagation materials.
List of Articles Restricted from Import and Export in the People’s Republic of China
I. Items Restricted from Entry
- Radio transceiver, communication security device;
- Tobacco, alcohol;
- Endangered and precious animals, plants (including specimens), their seeds, and propagation materials;
- National currency;
- Other items restricted from entry by customs.
II. Items Restricted from Exit
- Precious metals such as gold and silver and their products;
- National currency;
- Foreign currencies and their negotiable securities;
- Radio transceiver, communication security device;
- Precious Chinese medicinal herbs;
- General cultural relics;
- Other items restricted from export by customs.
International Cross-Border Returned Packages
If your package has been shipped abroad and is returned due to reasons such as “failed international security check”, “no one to sign for”, “unknown address”, “undelivered”, etc., you will be responsible for the shipping fee for resending it.
Explanation of Shopping Compensation Rules:
| Business Scope | Type | Description | Compensation and Reimbursement Standards | Instructions |
| Procurement Agency Service | Package damaged | The purchased goods are lost or damaged in the 1688order quality inspection warehouse (i.e., before leaving the warehouse) | After the surveillance video is verified, equivalent merchandise payment will be compensated or free returns and exchanges will be processed. | 1688order shall bear the risk if the goods are damaged or lost in the warehouse |
| Package Returned | Domestic Return in China | Free reshipment or refund of the current shipping fee | |
| International cross-border return packages | If the reason for return is (delivery error or waybill detachment), a re-delivery will be provided once or the current shipping fee will be refunded | International returned items will not be compensated under the following circumstances: 1. International safety non-compliance (customs prohibits import)2. No one signed for it3. Address unknown4. Undelivered (undelivered or refused due to the user’s own issues) |
| Package operation delay | Warehousing timeliness: within 24 hours | For normal packages (normal packages: non-prohibited items or items without a main component), if the package warehousing operation is not completed within the promised time after the system signs for them, a delay compensation of 5 yuan per order (charged according to logistics packages) will be provided. | The signing time of the purchased goods upon arrival at the China Quality Inspection Warehouse shall be subject to the 1688 order |
| Package handling time: within 24 hours | For users of purchasing agency and forwarding services, if they fail to complete the in-warehouse operations within the promised time limit after submitting the package shipping instructions, a delay compensation of 10 yuan per order (based on the package’s time limit) will be provided. | Failure to complete in-warehouse operations within the committed time will result in a delay compensation of 10 yuan per order (charged per package) |
| Refund Delay | Refund of the difference in return shipping fees: Actively refund the difference in the overcharged additional weight shipping fees within 72 hours | Failure to refund in a timely manner results in compensation of a 10 yuan shipping fee voucher | Failed to refund in a timely manner, and voluntarily compensated with a 10-yuan shipping fee voucher |
| Product Refund: For purchased products with discounts, the difference noted by the user will be proactively refunded within 72 hours after the product is stored in the warehouse. |
| Inspection Service | Count goods, open boxes for inspection | is for unpacking inspection services, such as product color, quantity, size, etc. | Conduct inspection based on the provided product link and remarks <<1688order Standard Inspection Rules for Purchasing Orders>> |
| Free Storage | Provide a 60-day free storage period for incoming goods | The free storage period for normal transit packages is 60 days, calculated from the order status “Warehouse In”. If the package shipping fee remains unpaid or no feedback is provided after 60 days, the goods will be considered abandoned, and we will uniformly dispose of the expired goods by destruction. | Note: We do not assume any risk for product deterioration or the shelf life of food products; |
