Last Updated: February 26, 202

1688order is a cross-border purchasing assistance and international forwarding service platform. We are not a seller, distributor, manufacturer, or marketplace operator of any products displayed on third-party platforms.

Our services are limited to purchasing assistance, payment facilitation, order consolidation, and international logistics forwarding on behalf of users.

I. Platform Nature & Legal Position

To avoid ambiguity, we explicitly state:

  1. 1688order does not manufacture, stock, advertise, list, own, or sell products.
  2. All product information originates from independent third-party e-commerce platforms.
  3. The sales contract is formed between the buyer and the third-party seller.
  4. Title, authenticity, quality, and legality of goods are solely the responsibility of the third-party seller.
  5. 1688order acts strictly as a commissioned service provider.

Nothing in our services shall be interpreted as:

  • Endorsement of any brand
  • Authorization from any trademark owner
  • Participation in product distribution
  • Joint venture or partnership with third-party sellers

II. Anti-Counterfeiting Statement

1688order respects intellectual property rights and does not knowingly facilitate infringement.

However, due to the nature of cross-platform purchasing assistance:

  • We do not control third-party product listings
  • We do not edit product descriptions
  • We do not verify product authenticity
  • We do not guarantee that goods are genuine or authorized

We expressly disclaim any liability arising from counterfeit, replica, or infringing goods supplied by third-party sellers.

Definition of Counterfeit Goods

Counterfeit goods may include, but are not limited to:

  • Unauthorized use of registered trademarks or logos
  • Products imitating well-known brands with minor alterations
  • Misspelled brand names intended to mislead
  • Listings that reference branded goods without authorization
  • Concealed or modified brand markings

Determination of infringement is the responsibility of the rights holder and relevant legal authorities.

III. Limitation of Liability

To the maximum extent permitted by applicable law:

  1. 1688order shall not be liable for:
    1. Trademark infringement
    2. Copyright infringement
    3. Patent infringement
    4. Parallel import disputes
    5. Authenticity disputes
    6. Customs seizures related to product legality
  2. Users acknowledge and agree that:
    1. Purchases are made at their own risk
    2. They assume full responsibility for verifying product legality
    3. They are solely responsible for compliance with local import laws
  3. 1688order shall not be liable for:
    1. Indirect losses
    2. Consequential damages
    3. Business interruption
    4. Loss of profits
    5. Customs penalties

Our liability, if any, shall be strictly limited to the service fees paid to us.

IV. Third-Party Responsibility

All third-party sellers remain solely responsible for:

  • Product authenticity
  • Intellectual property compliance
  • Product descriptions
  • Quality control
  • Regulatory compliance

1688order has no authority to:

  • Penalize third-party sellers
  • Remove listings on third-party platforms
  • Enforce IP rights on behalf of rights holders

V. Intellectual Property Complaint Procedure

If you are an IP rights holder or authorized agent, you may submit a complaint to:

📧 lisa@vip.1688order.com

Your notice must include:

  • Proof of ownership (registration certificate, authorization letter, etc.)
  • Identification of the allegedly infringing material
  • Relevant URLs
  • Description of the infringement
  • Contact information
  • A good faith declaration under penalty of perjury

We reserve the right to:

  • Request additional verification
  • Reject incomplete or bad-faith claims
  • Suspend processing where jurisdiction is unclear

Submission of a report does not automatically create liability for 1688order.

VI. Counter-Notice & False Claims

If a complaint is found to be:

  • Fraudulent
  • Misleading
  • Incomplete
  • Submitted in bad faith

We reserve the right to:

  • Reject the complaint
  • Restrict future submissions
  • Take legal action where appropriate

If a content provider believes removal was mistaken, they may submit a counter-notice with supporting evidence.

VII. Customs & Import Risk Disclaimer

Users acknowledge that:

  • Certain branded or regulated goods may be restricted or prohibited in destination countries
  • Customs authorities may seize goods suspected of infringement
  • Taxes, duties, and penalties are the sole responsibility of the user

1688order bears no liability for:

  • Customs confiscation
  • Import refusal
  • Regulatory penalties

VIII. No Warranty Clause

All services are provided:

“As Is” and “As Available.”

We make no representations or warranties regarding:

  • Authenticity of products
  • Legality of third-party listings
  • Non-infringement
  • Merchant authorization status

IX. Repeat Infringer & Risk Control

Where appropriate and legally required, we may:

  • Restrict service access
  • Refuse high-risk transactions
  • Suspend user accounts

These actions do not imply acknowledgment of liability.

X. Governing Law & Jurisdiction

This policy shall be governed by applicable laws of the jurisdiction in which 1688order operates.

Disputes arising from third-party transactions shall be resolved between the buyer and the seller.

Final Legal Position Statement

1688order operates solely as a cross-border purchasing assistance and logistics service provider.

We do not act as a merchant, distributor, or IP licensor.

We do not assume responsibility for third-party intellectual property compliance.

Users and rights holders agree that 1688order’s role is limited, neutral, and technical in nature.

This policy applies to the 1688order official website and mobile application.

We reserve the right to update this policy as necessary. The updated version will be published on this page, indicating the latest update time.