Overview of the Order Process:
Submit Goods → Pay for Goods → Purchase → Arrive at Warehouse → Put into Storage → Submit Consolidated Order → Pay Shipping Fees → International Shipment → Sign for Receipt
Warm Reminder
- Goods and international shipping fees are paid separately
- Goods can be stored free of charge for a certain period of time after warehousing
- Please ensure that the recipient information is filled out accurately
- International shipping times vary depending on the country and shipping method
- If you encounter any issues during the order process, please contact Customer Service Team , and we will provide assistance to you.
1. Explanation of Purchasing Agent Order Status
（Unassigned Product Orders）
A purchasing agent order refers to an order where you submit a product, and we will purchase it from the seller on your behalf.
1️⃣ Awaiting Product Payment
To be paid
Your purchasing agent order has been generated and is waiting for payment of the merchandise fee.
- Please complete the payment within 72 hours
- Orders that are not paid within the timeout period will be automatically cancelled
2️⃣ Purchasing & Inspect
(Procurement and Inspection Phase)
After successful payment, the order will enter the procurement process:
Purchasing & Inspect
The buyer is reviewing the product information and price.
If there are price changes or product abnormalities, we may confirm with you; if there are no abnormalities, it will directly proceed to procurement.
items purchased
Procurement Completed
The buyer has completed the order placement and procurement, and the warehouse has signed for it. The goods have been inspected and stored in the warehouse.
You can submit an international shipping application at any time during the free storage period.
items Checked
Warehousing Quality Inspection Completed
The goods have been inspected and stored in the warehouse.
You can submit an international shipping application at any time during the free storage period.
Abnormal Status Description
Unavailable
Product information is abnormal (no image, abnormal price, prohibited product, seller out of stock, etc.), and the order has been determined to be invalid. A refund will be automatically processed to your balance account.
Refunding
The item is out of stock or the user has requested a refund, waiting for the seller to process the refund.
Returned
The return and refund of the product have been completed, and the funds have been returned to your account balance.
Cancelled
The order has been cancelled, and the relevant amount has been refunded to the account.
Expired
Goods exceeding the free storage period will automatically enter the platform for disposal and destruction.
2. Explanation of Consolidated Order Status
（Consolidation Order）
When you submit multiple stored items for international shipping, a combined order will be generated.
Awaiting Shipping Payment
Shipping fee to be paid
The warehouse has combined the goods and completed weighing, waiting for you to pay the international shipping fee (payment must be completed within 5 days; otherwise, the order will be automatically cancelled).
Processing
Processing
Shipping fees have been paid, and the warehouse is arranging packing and outbound.
Shipped
Shipped
The package has been handed over to the carrier, and a Tracking Number has been generated.
Delivered
Signed for
The package has been successfully delivered and signed for.
Completed
Completed
The order has been completed (either rated or past the rating period).
Cancelled
Cancelled
The order has been cancelled, and the shipping fee will be refunded to the account balance.
