Dear User,

Hello.
The moment you complete your order, for us, this is not just the start of a transaction, but the beginning of a responsibility.
Thank you for choosing 1688order as your partner for proxy purchasing in China and international shipping.

We take every trust placed in us seriously. Before your package officially enters the international shipping process, I would like to be transparent with you about a few important things.

I. What we provide goes beyond just “sending a package”

1688order is a service platform for proxy purchasing and international shipping.
The complete service chain we undertake for you includes:

  • Proxy purchasing and payment support
  • Product verification and basic quality inspection
  • Warehouse consolidation and combined packaging
  • Route matching and risk advisory
  • Issue follow-up and after-sales coordination

Once a package leaves our warehouse, it will go through international carriers, transit points, destination country customs, and local delivery systems.
These stages are operated by independent entities and are not under the direct control of our platform.
We will continue to follow up, but international shipping itself has inherent uncertainties.

II. The reality of pricing and shipping times

There is no “fast, cheap, and absolutely stable” option in international logistics.
International logistics follows a basic principle:

  • Fast and stable routes → Higher cost
  • Economical routes → Greater fluctuations in shipping time
  • Ultra-low-cost routes → Uncontrollable risks

We always adhere to one principle:
We do not sacrifice long-term service quality for short-term price competition.
There are indeed some shipping companies in the market with significantly lower prices. But you need to understand:

  • Some companies do not perform quality inspections
  • Some companies do not provide after-sales service
  • Some companies have almost no customer service
  • Some companies have no one responsible when problems arise

Behind a low shipping cost is usually a reduction in service costs.
The costs for 1688order are not just “logistics fees”, but also include:

  • Procurement team
  • Warehouse system
  • Quality inspection
  • After-sales team
  • Issue coordination staff
  • Risk compensation reserves

These are all real investments.

III. About shipping times: Please allow extra time for important items

We provide estimated shipping timeframes for each route.
However, please understand:

  • Customs inspections cannot be predicted
  • Holiday peak seasons are inevitable
  • Weather, policies, and international situations can all affect shipping

If your goods are for:

  • A wedding
  • Travel
  • A business event
  • An exhibition
  • An important gift

Please be sure to:

  • Allow at least an additional 50% of the estimated time
  • Or choose stable routes like DHL or EMS

This is for your own protection.

IV. About customs duties and clearance risks

Each country has different customs policies.
The following may occur:

  • Random inspections
  • Duty charges
  • Seizure
  • Additional tax payments
  • Clearance delays

These are government regulatory actions. No shipping company can guarantee “absolutely no duties” or “absolutely no inspections”.
What we can do is:

  • Advise on risks beforehand
  • Provide route matching suggestions
  • Assist with communication after an issue arises
  • Provide supporting documentation for customs clearance

However, we cannot change a customs authority’s decision.

V. About the “competitors are cheaper” issue

Recently, we have become aware that some competitors are reaching out to 1688order users in various ways, claiming they “can offer better prices than us.”
I respect market competition.
But I want to emphasize one point:
Please compare prices under the same service conditions.
If you only compare the “base shipping cost,” we may not always be the lowest.
If you compare the “complete service experience,” we are fully confident.

1688order adheres to:

  • Zero markup on goods
  • Highly transparent exchange rates
  • Publicly available and verifiable pricing
  • Regular market comparisons

If you find that our prices are significantly higher than the market under the same conditions, please contact us directly, and we will carefully review and make adjustments.
Our goal is not to be the cheapest platform, but to be the most trustworthy one.

VI. Our attitude when problems arise

International logistics is a complex industry.
If a shipment is:

  • Fast
  • Cheap
  • And goes smoothly

That is the result of the collaborative effort of all logistics nodes.
If an issue arises with a shipment, such as:

  • Delay
  • Duties
  • Damage
  • Other exceptions

It may not necessarily be solely 1688order’s issue.
But regardless of where the problem originates, we will not shirk responsibility.
What we can do is:

  • Continuously track
  • Continuously follow up
  • Negotiate with the carrier
  • Seek compensation for the user
  • Prioritize advance payments when necessary

This is why we have invested significant manpower and resources into our after-sales system.

VII. A commitment to you

1688order will not promise “100% problem-free service.”
But we promise:

  • We will not disappear when problems arise
  • We will not shift blame
  • We will not delay
  • We will not avoid the issue

If you feel our service is inadequate, you are welcome to contact us directly at:
📧 inquiries@vip.1688order.com

We accept criticism and are willing to improve.

Thank you for your understanding and trust.
We hope to become your long-term, reliable global sourcing partner.

TOM
CEO, 1688order